 Request for Proposal
Your inbound calls will be answered by PA Everyday’s highly experienced inbound call center team based in the Philippines. With features such as IVR, professional voice recordings and skills-based routing, the PA Everyday inbound call centre represents stunning value for money and a truly unique service for SME's.   Toll free numbers Daily Call Center Reports Rapid set-up: under 48 hours! IVR and other advanced features As low as $390 / month for total call handlingThe set-up processStep 1 – Select either a per minute low volume inbound plan OR a team-based high volume inbound planStep 2 – Meet with PA everyday’s inbound call center set-up team and begin the development of the call flow and call scripting Step 3 – The appropriate agents will be recruited and trained to in preparation to go live on your account Step 4 – PA Everyday begins taking calls for your business Inbound Call Centre OptionsOption 1 - Large call volume team based plansFor larger businesses requiring 2-10 agents (2,500-15,000 calls per month), the high volume team based plans offer advanced features such as:Skills-based routing, 100% of calls recorded, live supervisor monitoring, and daily call c reports. Plans range from US$7.90 to US$10.90/hr depending upon the number of agents your require. Option 2 - Small Business Per minute billingWhy pay for a full time receptionist in your office when you can outsource your call handling for 10% of the cost!For small businesses with call volumes from 1,000 to 5,000 minutes per month (or approximately 10-50 x 4-minute calls a day), then small businesses per minute billing is the perfect solution for your business. PA Everyday currently services the United States, Canada, the United Kingdom and Australia. Toll free numbers are also available if required. Get started now via the online shopping cart or complete the form below and request a call back. Get started on your Small Business Plan
Inbound Lite plan - 1,000+ minutes of inbound minutes (up too 200 calls) per month
Prices are in US dollars
Prices are in AU dollars - Prices exclude GST
Prices are in UK Pounds Inbound Medium plan - 2,500+ minutes of inbound minutes (500 calls) per month
Prices are in US dollars
Prices are in AU dollars - Prices exclude GST
Prices are in UK Pounds Inbound Corporate plan - 5,000+ minutes of inbound calls (1000 calls) per month
Prices are in US dollars
Prices are in AU dollars - Prices exclude GST
Prices are in UK Pounds Frequently Asked QuestionsWhat are the fees for using your inbound services?There are 3 types of fees that may be payable.How and when will I be billed? For per-minute billing plans, you will sign up online via the shopping cart. You will be billed monthly in advance for the plan-based retainer that you select. If the minutes billed to your account exceed the retainer amount (for example, if the total number of minutes for inbound Lite equates to 1,500 minutes), we will invoice you on the 5th of the month for the excess hours.How will the agents know how to handle my calls? During the induction meeting, your call center manager will develop a series of calls types, call scripts and implement a comprehensive training program for the agents who will be taking your calls. The protocols and procedures for handling your calls will then be stored on the PA Everyday online WIKI.How many agents will be answering my calls? For per-minute inbound plans, there will be 2 full-time agents trained on your account. This will ensure that if an agent is on lunch or on leave, your calls will always be answered.What happens if my calls are not answered? We will set up a voicemail for your account. Any calls that are missed will be called back immediately. |
