Campaign Management Reports MeetingsFeatures
Your campaign will be in good hands as each and every
Campaign Management
Global call centre manager to manage the campaign
Team Leader to manage the agents
Reports Analyst to collate the data
Agent to make the calls
Reports
Daily snapshot performance reports
Weekly comprehensive performance reports
Meetings
Daily 5-10 minute touch-base videoconference/phone call
Weekly 20-30 minute collaborative think-tank meeting
Campaign Management Reports MeetingsProcess
Prior to starting:
1. You will select the appropriate target market(s) & purchase a list
2. A script is developed that will appeal to your target audience
3. A budget will be set aside and a pre-determined ROI
will be calculated
PA Everyday can assist in the completion of the above steps (fees apply)
After getting started with PA Everyday;
1. Complete the PA Everyday pre-induction questionnaire
2. Pre-campaign meeting with PA Everyday call centre manager
3. Agent(s) are selected and training begins
4. The campaign will go live (1 day for Quick Start and 5 days for Team-based
1. You will select the appropriate target market(s) & purchase a list
2. A script is developed that will appeal to your target audience
3. A budget will be set aside and a pre-determined ROI
will be calculated
PA Everyday can assist in the completion of the above steps (fees apply)
After getting started with PA Everyday;
1. Complete the PA Everyday pre-induction questionnaire
2. Pre-campaign meeting with PA Everyday call centre manager
3. Agent(s) are selected and training begins
4. The campaign will go live (1 day for Quick Start and 5 days for Team-based
Services
PA Everyday has accumulated thousands of hours of outbound initiatives across the following outbound service suites:
Surveys
Telemarketing
Lead Generation
Appointment setting
Event invitations
Telesales (additional services apply)
Additional services
For additional fees, PA Everyday can consult on your target audience, supply lead lists, and develop the script.
Additional services
For additional fees, PA Everyday can consult on your target audience, supply lead lists, and develop the script.
Results
The 7 factors affecting the campaign results include:
The quality of the list utilised for the campaign
The gross margins for your services and/or products
Unique selling point of your product or service
Competitive landscape for your industry at present
The hourly rate you are paying for the agents
How many surveys, leads or appointments we can produce for you
How well your internal team convert our efforts into paying
customers
The quality of the list utilised for the campaign The gross margins for your services and/or products Unique selling point of your product or service Competitive landscape for your industry at present The hourly rate you are paying for the agents How many surveys, leads or appointments we can produce for you How well your internal team convert our efforts into paying
customers
ROI
The ROI (return on investment) for your campaign will be affected by the 7 factors in the previous "Results" tab.
Example:
Your investment » $8/hour for 2 agents = $640/week
Appointments set » 2% of conversations converted = 20/week
Appointments attended » 50% of appointments are realised = 10/week
Converted to sales » 50% of appointments converted = 5/week
Lifetime net customer value (revenue less cost to service) = $1,000
Campaign ROI » $5,000 / $640 = 769%
ROI calculator coming soon -- watch this space!
Example:
Your investment » $8/hour for 2 agents = $640/week
Appointments set » 2% of conversations converted = 20/week
Appointments attended » 50% of appointments are realised = 10/week
Converted to sales » 50% of appointments converted = 5/week
Lifetime net customer value (revenue less cost to service) = $1,000
Campaign ROI » $5,000 / $640 = 769%
ROI calculator coming soon -- watch this space!
A selection of clients
