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From speciality web-based shops, a home-based car service, to your own chiropractic clinic or massage parlour, running your home business can involve meeting registration requirements and other issues such as marketing and billing. A professional answering service may be invaluable for organisations of any size. Here, we look at the main issues you need to consider for running your own home-based business. Read more
As a small business owner, there are two central ways in which outsourcing can add value for you and your business. First, there is the issue of time. You may be able to do the task yourself but it’s much more convenient for you to outsource the function to focus on your core business activities. Second is the issue of expertise. Outsourcing lets you access expertise at a fraction of the cost required to hire a full-time skilled employee. From a virtual assistant to debt collectors and accountants, we look at the functions that you may find useful to outsource and why. Read more
Small businesses are more vulnerable to the downturns of economic cycles. As a small business owner, there are many steps you can take to minimise your exposure and generate greater profits for your business. For example, instead of having a full office with administrative staff, you can choose to use an outsourced answering service or use second-hand and refurnished equipment and furniture that will serve your purposes just as well as completely new goods. Here we look at the top six strategies for profit maximisation for your small business. Read more
You quit your job and have entered your first month as a small business owner, or perhaps you’re in the planning stages of starting up your own small business. From having a virtual assistant to making use of effective marketing techniques, we bring you the top seven keys to achieving small business success in your first year. Read more
Providing a good service that makes your customers feel valued, while maintaining efficiency, is a tricky balancing act for any business. Outsourcing to an answering service or virtual assistant is one way to ensure that the person dealing with incoming calls is focused on that particular job, but this alone is not enough. You need to make sure that customers never feel rushed, but no one issue should be allowed to drag on, costing you money. Achieving this takes skill and practice. Here are a few tips to help you get the balance right. Read more
Businesses should always be looking to operate more cost effectively. As soon as you take your eye off the ball inefficiencies start to creep in. There are countless ways of reducing office expenditure. Some are obvious, such as employing a virtual assistant that works from a remote location; some, like going green, are perhaps a little more surprising. Here are few of our favourite ways to streamline how your office operates. Read more
When you work with someone, such as a virtual assistant, whose native tongue is not English, the language barrier is a potential obstacle to overcome. In fact, it is amazing how often miscommunication occurs even between two native speakers. The onus is on everyone, therefore, to take every opportunity to make communication more effective. There are many simple ways to improve your communication skills. Here are just a few of them: Read more
Outsourcing elements of your business can be a great way of reducing costs and freeing up your own time, or that of your staff. Almost any part of a business can be outsourced (though it is a good idea to keep key profit centres in-house) and hiring an external organisation to provide an answering service or look after payroll increasingly popular. One of the most common and successful outsourcing solutions is the 'virtual assistant' who can provide administrative support economically and efficiently from a remote location. Choosing a VA is an important decision. Here are a few priorities to consider, which should ensure that you get it right. Read more
Offshore outsourcing is a popular way of reducing costs and freeing up resources to concentrate on other, more fundamental, elements of a business. It is possible to outsource almost any part of a business, though it is wise to keep key profit centres in house. Using a virtual assistant is an increasingly common way of taking advantage of these benefits. Offshore outsourcing is not without risks though. You should take these into account before deciding whether it is the right option for your business. Here are a few of the most common problems with offshore outsourcing: Read more
All types of services have an ethical basis. With Virtual Assistants, because they're handling your business, you need to understand what the ethics and quality controls are on the service you're getting. The best Virtual Assistant services provide very clear indicators of their service standards. If for example you’re using a virtual assistant handling your sensitive business information, you want to be sure of the ethical obligations on the service provider. The good news is that these standards are part of the service. Read more
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